Mom Buys Used Car For Son, When Engine Dies 4 Months Later Salesman Decides To ‘Take Care Of The Customer’

Mom Buys Used Car For Son, When Engine Dies 4 Months Later Salesman Decides To ‘Take Care Of The Customer’

Don’t you wish all used car salesmen were like this one in Gladstone, Missouri?

Back in June, a mom came in to buy a vehicle for her college student who needed it for regular commutes to school in Kansas.

J.P. Knudsen, the owner of Northtowne Auto Group, sold her a 2017 Hyundai Tucson with 85,000 miles on it, and it came with a 30-day / 1,000 mile warranty.

Unfortunately, after a few months and 2,000 miles of driving, the motor went out. The parent who purchased the SUV asked J.P. for a free inspection, which only confirmed the dead motor.

“What are we gonna do,” J.P. asked his followers on TikTok… but he already knew the answer.

He’s been in the car business for over 30 years and has always made customer service his top priority. This time would be no different.

“So we’ve got nothing,” J.P. said about the warranty coverage. “But, I’m gonna take care of the customer.”

J.P. told her to come back to his suburban Kansas City showroom a little later in the week. He’d get her a different car for the same money she’d already invested in the old one. Whichever car she preferred, he’d find a way to make it happen, find a path to that old-fashioned customer service.

J.P. explained the whole ordeal in a TikTok video that has gone viral, getting more than 48,000 likes.

“She only put 2,000 miles on the car. Yeah, she signed a 30-day, thousand-mile warranty. We could’ve been (jerks) like every dealership in the United States and said, ‘Well, too bad, you own it.’

“Nope. Not at Northtowne, not with J.P…I take care of my people. Thirty-two years in the business. It’s just what we do.”

For most people, J.P.’s story (which first appeared online at Motor1.com) may seem unrealistic. A recent survey found that the vast majority of consumers don’t trust car dealerships to be honest about pricing. But thankfully, not everyone operates by the same ethics.

If you live long enough, you’ll probably run into people like J.P.

“That’s what we’re supposed to do in this world is take care of people,” he opined.

@jpthecarguy21 #FentySuperBrandDay #LanguageLearning #cardealership #customerservice ♬ original sound - King of cars KC, mo

Among the more than 6,000 comments on the video, the mom, Shannon Burger, chimed in with her appreciation, with many others echoing her vow to buy their next vehicle at Northtowne.

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“Good man,” commented Marlin Hunter. “Pay it forward is the way to be in life.”

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